For each congregation, only one account needs to be created for one brother who will serve as the administrator. This one, will create the connections for the specific purpose, for example, "Memorial Invitation Campaign."
When the connection is created, a phone number request will be generated and automatically sent to the Khall Connect website administrator. This phone number will be the virtual number that will switch calls or messages, and transfer them.
While the number is being managed, the local account administrator will be able to create the list of members who will participate in answering the calls and messages at the specific time when they will be available. This global list can be used for any other connection created in the future.
Then the local administrator will edit the connection by programming the calendar with the available schedules of the members, using the Khall Connect call scheduler.
Once the phone number has been assigned by the Khall Connect website administrator, then your connection will be available for immediate use.
Each account comes with $1.00 of balance to test and start receiving calls and messages.
Then, when someone interested calls this phone number, the system's intelligent algorithm detects which members are available and automatically transfers them.
In addition, if there is more than one member available at that time of incoming call, the system will randomly choose and redirect the call to any of them, but you also have the option to configure tha all of members who are available receive the call, all they at the same time. In this case, the first one to take the call will automatically hang up the others.
If there are no available members at the time someone makes a call, then the Khall Connect answering machine will answer.
The answering machine can be configured by the account administrator in the following parameters: Message, Language, and Voice Gender. From Khall Connect technology, you can also record a human voice that serves as the answering machine's voice or even upload a previously recorded audio file from an external device.
The player system supports many formats, such as .wav, .mp3, .mp4, etc.
5- Edit the connection. (Panel 1)
A- Set the answering method in case there are no available members when a call is received. The answering machine can be an electronic voice, reading a text you write, or it can be through your recorded voice. You can record it directly from Khall Connect or upload a recorded file from another device.
B- Set the SMS message to reply automatically when someone writes a SMS to the virtual number.
C- Configure how you want the calls to be transferred, if to all available members at the same time, or just one member at random.
D- Set whether you want the caller's number or just the Kingdom Hall virtual number displayed when the call is received for the members. (Panel 2)
A- Set up the calendar for each day of the week, with its hours in which there will be somebody available to receive calls and answer them.
B- Select the day of the week, start time, and the time until the member will be available, and the name who will attend the calls. (You will need to have created the member list previously). https://www.khallconnect.org/en/connections/
Once your phone number has been connected, you'll receive a message from the Khall Connect administrator, and you'll are ready to receive calls and messages.
Once the virtual number is connected, you can receive calls immediately.
Each account comes with $1.00 of balance to test and start receiving calls and messages.
This number can even be registered directly by elders on the jw.org site as the official phone number for the Kingdom Hall.
When an interested person dials to this number, Khall Connect will instantly make a connection and transfer the call to the members who are previously assigned from the Khall Connect calendar.
There can be one or more members on the same schedule without any problem. The administrator can schedule the call to be directed to a single member, at random, from among those available.
Also, he can be programmed all the telephones to ring simultaneously at the same time. In this case, whoever takes the call first will cause the other phones to hang up. Khall Connect supports up to 10 phones ringing at the same time.
The administrator can program that the publishers, when receiving the call, can see the number of who is calling. However, it has been more practical for the administrator to schedule the callers to see the virtual number of the congregation. If the brothers have registered the number as "Kingdom Hall" or something similar, then when they receive the call, they will see "Kingdom Hall". This is a good choice because they will know that it is not an unwanted or spam call but from someone interested.
For now, while a conversation is in progress, if someone else calls, it will sound busy. An update is coming in the future that will allow multiple calls to be answered simultaneously.
If you want to obtain the caller's information, you can ask the administrator(s) for the information. Also, the administrators could send a special link, which allows the members can consult the calls of the last seven days.
Important Note
It is crucial that the brothers who participate in receiving calls always have the telephone on and with coverage, Otherwise, when the call is transferred, it will automatically go to the voice mailbox of the phone that is switched off or out of range. This is a bug, which has not been solved from the platform that provides the telephone service.
Once the virtual number is connected, you can receive messages immediately.
Each account comes with $1.00 of balance to test and start receiving calls and messages.
The virtual number can even be registered directly by elders on the jw.org site as the official phone number for the Kingdom Hall.
When an interested person sends a text message to this number, Khall Connect will automatically send a text message to the person who sent the SMS and another to the brother previously assigned from the Khall Connect calendar.
Unlike calls, messages are only sent to a single publisher of your "Member List." If several members are on the same schedule, then Khall Connect will randomly pick any of them and send the message.
The brother who receives the message, will be able to see the telephone number of the person who wrote the message, and important: to reply it, he or she must use their personal number and not the virtual number.
The person sending the message will receive a backup reply message, which can be configured from the Connections Editor. The messages support links. This is useful when there is a special preaching campaign, and then you could link to a video or the www.jw.org site link.
If the administrator does not define a backup message, the system will automatically respond with the following: " Hello, thank you very much for writing. A brother or sister will contact you from their personal phone. We also encourage you to visit our official website: https://www.jw.org/en "
Some times, you will need to delegate the management of your connections. You can assign another administrator to help you, but you must send them an invitation first.
Log in and from the Connections Panel page, click on the button: "Administrators".
Then click on the button "Add Administrators".
On the next page, fill out the form with the information about the administrator you will invite: Name and email. Finally click on "Send invitation" button.
The invited administrator will receive an email with the invitation. From that email, he will be able to access and complete his account.
The new administrator will have the same privileges as you, except that he will not be able to deactivate and activate accounts of other administrators. Only the primary administrator, who is the first to create the account, can do it.
This privilege is only held by the account owner. That who created the first account.
To perform any of these operations, log in and click the button: "Administrators" .
Then click on "Activate/Deactivate Administrator" button. .
On the next page, you will see a list of all administrators. Enable or disable accounts using the toggle button: from the same row of the administrator to deactivate or reactivate.
The only account that cannot be deactivated is the first created administrator account, the one who initially registered the Khall Connect account.
A connection is a configuration that is created for a specific purpose, for example, for a special preaching campaign.
Each connection requires a virtual number that will be assigned by the Khall Connect site administrator.
You can create as many connections as you need, but keep in mind that each phone number has a small monthly charge. It is currently only 0.45¢ per month. Every first day of the month this small amount is deducted from your balance.
To create the connection, log in. Once started, you will be redirected to the Connections Panel page. From there, click on the button: "Create connection".
Fill in the form with the two requested fields: 1- Name of the connection, 2- Brief description of the purpose of the connection.
Finally, click on the button: "Create connection"
.
Please allow 24 hours or less for the Khall Connect website administrator to assign you, the phone number of the new connection.
Editing a connection involves four phases: 1-Name and description of the connection, 2- Configuration of the answering machine, 3- SMS Configuration, and 4- Program the calendar of availability of each member.
Before creating the calendar of available members to whom calls will be transferred, you must first create the "Member List".
To edit a connection, from the Connections Panel, locate the connection to edit and click or move the mouse over the three dots in the upper corner. .
From the Connections Panel, locate the connection to edit and click or move the mouse over the three dots in the upper corner.
Select the menu item: "Edit connection".
On the Connection Editor page, locate in the second panel, the area titled: Schedule forwarding calls..
Before starting the schedules and the members who will answer the calls, you should first have created the list of members with the members names, who will participate in the connections. This list is global, which means that it will be visible from any connection.
If everything is ready, then start by selecting the day, then the start time the members will be available, and then the end time until they will be available. Finally, select the brother or sister name, who will answer the call.
Once ready, click on the button: 🕖 "Assign".
In the table below this area, you will gradually see the schedules that you will be adding. There is a color code in which the text of some cells will be marked. For example, the color green indicates the last record added or edited. The color red, means that the selected schedule includes early morning hours, or schedules that comprise parts of two different days. The color black, it will indicate that everything is normal.
From the Connection Editor page, locate in the second panel, the area titled: Schedule forwarding calls. .
You will notice that each record has two buttons on the right: 📝 "Edit" , and ❌ "Delete" .
Select the edit button from the same row to be modified. This will open in an edit mode to change the day of the week, start and end of the availability and the name of the member who will answer the call.
When you're done, press the button: 💾 "Save" .
You will be automatically returned to the Connection Editor and you will see in color green the registry that you just edited.
Before deleting the connection, keep in mind that all the schedules associated with that connection will be deleted, and Khall Connect will not be able to transfer calls from that connection. However still,
the phone number will be available for another connection you create.
You could contact the Khall Connect website administrator, to ask be transferred the virtual phone number to another connection. This operation can only be done manually, and he will need to
know what you want to do with your available Khall Connect virtual phone number.
Now, to delete the connection: from the Connections Panel, locate the connection to edit and click or move the mouse over the three dots in the upper corner.
Select the menu item: "Delete connection".
You will be asked for confirmation on the next page.
Khall Connect does not charge additionally for its services to any congregation.
However, if there are small charges that are generated, which must be paid to the Signalwire platform.
The developer chose this platform because of its affordable prices compared to the Twilio platform. This platform is also used by large companies such as Zoom, Netflix, Amazon.
As an example, to get an estimated, a call of 1 hour would generate a charge including taxes, of only 0.83¢ approximately.
Cost of reserved phone number: 0.45¢ per month.
Cost of incoming and transferred local calls within the United States: 0,013928¢ per minute.
Cost of incoming call missed and answered by the answering machine: 0.00360¢ + 0.00008¢ for every 10 characters of the reply message.
In addition, each action generates a small tax charge of around 0.00224¢ per minute approximately.
Summarizing: When Khall Connect receives a call and transfers it, three actions are generated: 1- Cost per incoming call, 2- Cost per forwarding call. 3- Tax charge, (taxes) for each action. The prices shown, are as approximate as possible, based on tests performed locally in the state of Florida, USA.
From the Connections Panel, locate the connection from which you want to make the query.
In the upper right area of each container of the connections you will see the button with the three dots: .
Stand on top of the three dots or click if you are using a mobile device and when the menu is displayed select the option Received calls.
The page Calls log of the congregation... it will automatically show the details of the last 7 days counting the current one, but in addition, you can use filtered searches by date range of up to 13 months ago. You can also highlight names in searches.
Among the details of the calls, are the dates and times they were made, the duration, the originating telephone number, and the telephones to which the calls were transferred, the names of the brothers who received the calls and the cost per every call.
From the Connections Panel, locate the button: "Activity" .
Next, a report will be generated showing total data and also broken down by each connection. Each connection represents a phone number.
Some of the details shown are:
- Current balance.
- Number of connections.
- Incoming calls.
- Calls transferred.
- Total cost of calls received.
- Calls processed.
- Total cost of transferred calls.
- Messages received.
- Messages sent.
- Messages processed.
- Total cost of messages received.
- Total cost of messages sent.
Khall Connect takes transaction security very seriously. We only use secure online payment processing systems, in our case Stripe and PayPal.
These payment gateways provide the possibility of buying credit with a wide range of payment methods, such as credit cards, debit cards, Gpay and the multiple options provided by PayPal.
The payment methods mentioned above imply a small additional charge at the time of purchase of balance. As Khall Connect does not charge additional fees imposed by the Signalwire platform, nor does it generate revenue from its services, this small online processing fee will need to be paid by you.
Average online processing fees for Stripe and Paypal are between 2.9% + 0.30 cents per transaction.
Khall Connect does not have access to the information on the cards used to make payments.
To buy balance for your account , please go to the Connections Panel, locate the button: "Add Balance" .
In the small form, specify the amount to buy, select the way you will make the payment, if you have debit or credit cards, or if you have PayPal, it also offers payment options with cards and credits to pay later.
You also have the option to support our useful Khall Connect platform.
When you are ready, then click the "Add" button, verify the payment details and click on the button: "Confirm". Then follow the instructions according to the selected method.
Any invited administrator can purchase balance from their accounts, but that balance will be added to the unique balance of the congregation account, created by the owner administrator.
Language
. 
. 
. 
from the same row of the administrator to deactivate or reactivate. 
.
"Edit connection".
"Delete connection".
. 
.